Frequently Asked Questions

Answers to all your questions about baj99

From making deposits and VIP cashback to live casino and mobile play — all the information you need about baj99 is organized together on this FAQ page.

Whether you are new to baj99 or a regular player looking for a quick answer, this page is made for you. How to deposit correctly, live casino tables, how VIP cashback works, or what to do if you have a problem on mobile — clear and straightforward answers to all of these are provided below. If you cannot find the answer to your question, contact our support team directly.

Deposit Questions

After logging in to baj99, go to the "Deposit" option and select bKash. You will be given a payment number — send the required amount to that number using the bKash app or by dialing *247# and choosing "Send Money". Once the transaction is complete, submit the form with your transaction ID. Your account balance will usually be updated within a few minutes.

First, check your transaction history in the bKash, Nagad, or Rocket app to confirm that the payment was successful. If it was, contact baj99 live chat with your transaction ID and amount. In most cases the issue is resolved within a few minutes. Sometimes network-related delays can cause a payment to reflect a little late, so waiting a short while is also a reasonable option.

The minimum deposit amount at baj99 is ৳300. This limit is the same for all payment methods — whether you use bKash, Nagad, Rocket, or Upay, you must start with at least ৳300. Deposits below this amount will not be processed.

baj99 currently supports four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. You can use any of these methods to deposit easily from anywhere in Bangladesh, and the process is fast and secure.

baj99 does not charge any deposit fee of its own. However, your mobile wallet provider — such as bKash or Nagad — may apply their own "Send Money" charge. This charge is mentioned in the terms and conditions of the respective app. For the exact charge, contact your wallet app or its customer care directly.

Live Casino

The baj99 live casino has different bet limits at different tables — there are separate tables for players with smaller budgets as well as for high-limit players. The specific table limits are shown on screen before opening each game, so it is easy to choose a table that suits you. It is a good idea for beginners to start at a lower-limit table.

Yes, both Teen Patti and Andar Bahar are available in the baj99 live casino. Teen Patti is a three-card game where the dealer's and players' hands are compared. In Andar Bahar, a joker card is drawn and you bet on which side — "Andar" or "Bahar" — the next card of the same value will land. Both games are very popular in Bangladesh and the rules are quite simple.

baj99 has live roulette tables from multiple providers, including Evolution Gaming. In roulette, a ball is spun on a wheel and the outcome is determined by which number or color the ball lands on. Beginners can start with outside bets like red/black or odd/even, as these are straightforward and lower risk. The interface works well on Bangladesh's network.

Yes, the baj99 live casino runs well on mobile browsers. You can play directly in Chrome or Safari on both Android and iOS devices — no separate app download is needed. For a smooth experience, use a stable 4G or Wi-Fi connection, as live video streaming uses more data.

Baccarat is actually a simple game. The side — player or banker — whose cards total closest to 9 wins. You only need to choose one of three bets: player wins, banker wins, or tie. baj99 offers live Baccarat tables from Evolution Gaming and Ezugi.

VIP & Cashback

The main benefit of the baj99 VIP program is weekly cashback — meaning you get back a portion of what you lose each week. In addition, members at higher tiers receive a higher cashback rate, special promotions, and priority support. The more you play, the higher tier you reach, and the more benefits you gain.

VIP tier advancement depends on your playing activity. By playing regularly and increasing your betting volume, you can move up step by step — from Bronze to Silver, Silver to Gold, and so on. To see your exact progress, check the VIP section in your account or get help from live chat.

Each week, a fixed percentage of your total losses is returned to your account as cashback. This percentage depends on your current VIP tier. Cashback is usually credited at the start of the week or on a set day and is added directly to your wallet.

baj99 has a total of five VIP tiers:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback

The higher the tier you reach, the greater the cashback rate.

The terms for using cashback after it is credited to your wallet are listed in the Promotions section of your account. In some cases it can be withdrawn directly; in other cases a minimum wagering requirement may apply. Check with baj99 support for the latest information, as terms may be updated.

Playing on Mobile

First, try clearing your browser cache. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check "Cached images and files", and clear it. Then reload the page. In most cases, clearing the old cache fixes the issue. If the problem persists, check your internet connection or try a different browser.

Yes, there is no need to download an app. Just open baj99.lat directly in any browser on your mobile (Chrome, Firefox, Samsung Internet). The site is fully optimized for mobile — all games, deposit, and support features work well even on smaller screens.

baj99 runs well on both Android and iOS platforms. Most modern smartphones and tablets are supported. For the best experience, keep your browser updated and use Android 8 or iOS 13 or above. The site also works on older devices, though some graphics-heavy live games may be a bit slower.

When the connection drops, the game generally pauses where it was. In most cases, refreshing the browser and logging back in restores the game state and any pending bets are settled correctly. If you notice any discrepancy, contact live chat with the game name and time, and the support team will look into it.

Most games have an option to enable fullscreen or landscape mode. Turning the phone sideways into landscape mode makes the screen feel much larger. You can also slightly increase the zoom level from the browser's display settings. Playing on a tablet provides an even more comfortable experience.

Still have questions?

Our support team is by your side 24/7. Get help in Bengali or English, whichever you prefer.

Live Chat

Join our live chat directly from any page on the site. Active 24/7 in Bengali and English.

Email Support

For detailed questions, email us at: [email protected] — we will reply as soon as possible.

Use the live chat button on the page to go to baj99 live chat.